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Meta introduces new tools to enhance customer interaction for businesses in Vietnam, where 79% of adults message businesses weekly and 71% prefer messaging for communication. The Product Shopping feature on Messenger allows seamless product browsing and purchasing within a chat interface, integrated with Pancake, boosting sales and ad efficiency. For example, Gladimax Sport reduced order costs by 23%. Additionally, the Livestream tool enables businesses to showcase products during Facebook Live, letting customers browse, inquire, and order via Messenger, with H-Life reporting a 19% higher return on ad spend and 10% lower costs per order. These features streamline sales and enhance online shopping experiences, positioning livestreaming as a key future sales channel.

Meta cập nhật 2 tính năng mới nhất: Mua sắm trực tiếp trên Messenger và Công cụ mua sắm lên Livestream hỗ trợ nhà bán hàng tối ưu vận hành và cung cấp một trải nghiệm mua sắm liền mạch với sự hỗ trợ từ Pancake